There are a few reasons why your valve may appear to be operating but the salt is not going down. It is most likely due to a mechanical problem involving residue from the salt. You will need a plumbing expert at Platinum Plumbing, Heating & Air Conditioning to troubleshoot this issue properly.

The average repair cost of a water softener depends on several factors mostly surrounding the size and the complexity of your system. Smaller water softeners installed under the sink are more cost-effective to fix than larger whole-house units. Call Platinum Plumbing, Heating & Air Conditioning to get a quote on a water softener repair for your home.

When your water softener regenerates, it flushes minerals from your water softener’s resin beads. So, if your water softener does not regenerate, those beads would become too heavily inundated with minerals to function properly.

After installing a water softener, you can expect to get soft water within about two weeks. The amount of scale already in your home can affect how quickly softened water will get rid of it.

If a water softener is not regenerating it is most likely due to a hard salt crust, also called a “salt bridge,” that has formed in the bottom of the tank. The bridge prevents salt from falling down and dissolving in the water to form brine. If too little salt gets dissolved, the resin can’t regenerate and will eventually stop softening, which will further call for repair. In this case have a professional plumber at Platinum Plumbing, Heating & Air Conditioning come out to repair your water softener.