Terms and Conditions

ELIGIBILITY REQUIREMENTS

1. Platinum Protection Plan®, administered by Platinum Plumbing & Heating, Inc., is available toowners of residential dwellings. Residential dwellings are defined as occupied single-family homes, condominiums, and townhouses, including manufactured housing.
2. Property enrolled in the Platinum Protection Plan must be located within Platinum Plumbing & Heating, Inc.’s service area to participate.
3. All fixtures and systems covered by this agreement must meet Code requirements, be reasonably clean and safely accessible, and be in good operating condition at the time coverage begins. Platinum Plumbing & Heating, Inc. reserves the right to perform an on-site inspection of the equipment.
4. Platinum Protection Plan pricing is subject to change at any time. Some Platinum Protection Plan promotions and service offers may be available for new enrollments only, and/or may be available only in select service areas. Any promotion or service may be subject to change or termination at the sole discretion of Platinum Plumbing & Heating, Inc.
5. Platinum Protection Plan eligibility requirements, coverage, and available services may vary and may change from time to time.

PLAN COVERAGE

1. Depending on the coverage selected, the Platinum Protection Plan will cover specific items as outlined. The Platinum Protection Plan is not a system replacement program.
2. Coverage is subject to the limitations and conditions as specified in the Agreement Information Article, applicable on the Effective Date or the Anniversary Date which Platinum Plumbing & Heating, Inc. may modify from time to time by notice to the customer. You will have thirty (30) days to terminate subject to paragraph 5 under Plan Coverage. Please read the terms and conditions carefully, and then file for ready reference.

Terms of coverage defined:

1. Effective Date is the date Platinum Plumbing & Heating, Inc. enrolls the customer in the selected plan.
2. Anniversary Date is annual recurrence of the Effective Date.
3. Service can begin fifteen (15) days after the Effective Date. Contract Year is the period beginning with the Effective Date and will continue for one year (365 days).
4. Platinum Protection Plan coverage is for a Contract Year.
5. Service is having received a Platinum Protection Plan covered repair as outlined in this document or a diagnostic assessment of a fixture or system.

3. Term/Termination
   1. The term of your coverage will begin on your Effective Date and will continue for one (1) year (Contract Year).
   2. To ensure your home is continually covered, your coverage will automatically renew for additional one-year periods unless you cancel by providing Platinum Plumbing & Heating, Inc. with 30 days notice prior to the end of the Contract Year, or until otherwise terminated as set forth below.
4. Your coverage will remain in effect only by keeping your payments up to date. This includes payments for any other services or goods owed to Platinum Plumbing & Heating, Inc. and/or its affiliates. If you are delinquent in these payments, service under this program will be denied and/ or the Agreement terminated at Platinum Plumbing & Heating, Inc.’s discretion without notice.
5. If you have received service and wish to terminate your coverage within the Contract Year, you will be responsible for the remaining installments of the Contract Year. You may request termination by contacting Platinum Plumbing & Heating, Inc. at 610-409-6500.
6. Termination will become effective after Platinum Plumbing & Heating, Inc. has processed your request to terminate coverage.
7. Platinum Protection Plan coverage is not transferable to another location. Should you move during a Contract Year, you may terminate subject to paragraph 5 of Plan Coverage and Platinum Plumbing & Heating, Inc. A customer may not assign this Agreement or any of its rights hereunder.
8. Platinum Plumbing & Heating, Inc. is available to accept and schedule service requests 24 hours a day, 365 days a year. Platinum Plumbing & Heating, Inc. reserves the right to prioritize and schedule all service requests at its discretion due to workload, weather conditions, or any other circumstances beyond our control.
9. To request service, call 610-409-6500. Upon request, Platinum will provide services in accordance with the terms and conditions as described herein and as long as the covered fixtures and systems:
   1. Are located within the confines of the main foundation of the home.
   2. Become inoperative due to normal wear and tear.
   3. Are in good working order on the Enrollment Date.
   4. Are properly installed and appropriately maintained throughout the term of the Platinum Protection Plan Agreement.
   5. The request for service is received during the Contract Year.
10. Fees pursuant to this section are owed at the time the service call is placed and cannot be canceled once a technician has arrived at the covered location.
11. Platinum Plumbing & Heating, Inc. will not perform repairs on a covered fixture or system under any of the following circumstances:
    1. When the fixture or system cannot be repaired.
    2. When the needed part (by fixture type) is not listed as What is Covered under the Agreement Information Article.
    3. When the needed repair is listed under Special Circumstances or Items Not Covered in the Agreement Information Article.
    4. When the covered part required to complete a covered repair is no longer available from Platinum Plumbing & Heating, Inc. or authorized suppliers.
12. Platinum Plumbing & Heating, Inc. will not be responsible for charges for service or repairs that Others provide without our prior knowledge and consent.
13. This Agreement does not cover any labor, materials or parts required because of flooding, attempted repairs by persons other than Platinum Plumbing & Heating, Inc., abuse, vandalism, electric power outage or surge, water supply failure, accidents, fire, freezing, pet or pest damage, acts of God, tampering or unauthorized alteration or any other abnormal conditions. Installation errors or omissions that result in either equipment failure or performance issues are not covered by this Agreement. Service will not be performed in areas where asbestos or any other safety or health hazard exists until the hazard has been eliminated by the customer and at the customer’s sole expense. Platinum Plumbing & Heating, Inc. reserves the right to restrict specific makes of equipment from eligibility due to obsolete parts and reserves the right to use other than original manufacturer’s parts.
14. The choice of parts to be used is at Platinum Plumbing & Heating, Inc.’s discretion. Parts purchased by persons other than Platinum Plumbing & Heating, Inc. will not be installed without prior approval.
15. If plumbing fixture replacement becomes necessary, Builder Standard fixtures will be used.
16. The customer will be responsible for costs incurred in missed service appointments.
17. Platinum Plumbing & Heating, Inc. may cancel this Agreement at any time, with or without cause.
18. This Agreement constitutes the entire understanding between the parties concerning the subject matter of this Agreement and supersedes any prior discussions, negotiations, agreements, writings and understandings.

LIMITATION OF LIABILITY AND EXCLUSIONS OF WARRANTIES

1. In the event of any defects in parts, materials or service provided hereunder, Platinum Plumbing & Heating, Inc.'s only responsibility and the customer’s sole remedy shall be that on request of the customer, during the term of this Agreement, Platinum Plumbing & Heating, Inc. will repair or replace the defective part, material or service in accordance with the provisions of this Agreement.
2. Platinum Protection Plan does not include coverage for fixtures or systems used at: commercial properties or residences used as businesses, including but not limited to day care centers, fraternity/sorority houses, adult care and/or nursing homes. Plan coverage is limited to residential grade fixtures, systems, and those items that were manufactured and marketed solely for installation and usage in a residential family dwelling. Coverage includes only those items stated as covered (see Agreement Information Article for specific details).
3. Platinum Protection Plan plans are service agreements and not insurance policies.
4. Platinum Plumbing & Heating, Inc. will not be responsible for direct damage, consequential damages, indirect losses or injuries caused by defects in parts, materials or service provided hereunder, delays, failure to service, unavailability of parts or labor, and any condition beyond reasonable control.
5. Platinum Plumbing & Heating, Inc. will not be responsible for the diagnosis, repair, removal or remediation of mold, mildew, bio-organic growth, rot or fungus, or any damages resulting from or related to mold, mildew, rot or fungus, even when caused by or related to the malfunction, repair, or replacement of a covered system or component.
6. Platinum Plumbing & Heating, Inc. shall not be liable to the customer for failure to perform obligations under this Agreement due to any acts of God, strikes, lockouts, lightning, fires, storms, floods, explosions, breakage or accident to machinery, the malfunction of any computer systems (hardware or software) or equipment containing embedded systems of Platinum Plumbing & Heating, Inc. or any provider upon which Platinum Plumbing & Heating, Inc. relies, the binding order of any court or governmental authority, or any other cause outside the reasonable control of Platinum Plumbing & Heating, Inc.
7. Platinum Plumbing & Heating, Inc. will not be responsible or liable for damages, indirect losses or injuries, loss of income, additional living expenses, personal and/or property damage caused by defects in parts, unavailability of parts, labor, materials, or service provided hereunder.
8. Platinum Plumbing & Heating, Inc. will not be responsible for any repair or replacement that would violate any local, state, and/or federal law, rule code or regulation. Platinum Plumbing & Heating, Inc. will authorize the completion of the repair or replacement upon correction and remedy of the violation and/or potential violation by the customer. Any cost associated with the correction or remedy of such violation is the sole responsibility of the customer.
9. Platinum Plumbing & Heating, Inc. reserves the right to assign its rights and obligations to another party.
10. Platinum Plumbing & Heating, Inc. HEREBY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PURPOSE.
11. If required by law, Platinum Plumbing & Heating, Inc. will provide a broader limited warranty and limitation of liability.

FIXTURE UPGRADE

When the customer chooses fixture upgrade, or a specific fixture replacement other than the provided Builder Standard fixture, the customer will be responsible for all additional charges. Platinum Plumbing & Heating, Inc. will calculate the total cost for any requested upgrade for a covered replacement.

SPECIAL CIRCUMSTANCES

1. Platinum Plumbing & Heating, Inc. will not perform repairs under the following conditions:
   1. For the repair of pre-existing conditions.
   2. Service requests not associated with failure of covered fixtures and systems.
   3. Parts and service not covered under the Agreement. Additional charges to the customer may result for parts and labor associated with the above situations. The additional charges will be determined using Platinum Plumbing & Heating, Inc.’s current rates for labor and parts.
2. Should a circumstance such as availability of parts or replacements, essential non-covered work, or specific customer brand/model preference/requirement necessitate that a covered repair or replacement will not be completed by Platinum Plumbing & Heating, Inc., then reimbursement to the customer will only be considered if:
   1. Platinum Plumbing & Heating, Inc. has been informed of the need in advance of repairs and has authorized the exception.
   2. The customer has provided a copy of a paid-in-full work order/invoice to Platinum Plumbing & Heating, Inc.
   3. The repair/service is a “covered repair/replacement” as outlined in the Agreement Information Article.

ITEMS NOT COVERED

Plumbing: Platinum Plumbing & Heating, Inc. will not be responsible for needed service, repair, or replacement if the needed service remedy is other than a covered service, repair, or replacement as outlined herein. All others are non-covered. For those non-covered situations: (1) Platinum Plumbing & Heating, Inc. will assume only the cost of the diagnostic portion for a non-covered repair. (2) The customer will receive a written estimate from Platinum Plumbing & Heating, Inc. for completing the required non-covered service, and has the option to complete the non-covered repairs. Platinum Plumbing & Heating, Inc. will make payment arrangements with the customer at, or prior to, the rendering of a non-covered service. (3) When a customer chooses to obtain a non-covered service from an independent source, Platinum Plumbing & Heating, Inc. will not assume responsibility for the cost of those repairs. (4) Essential non-covered repairs, such as code violations or other safety-related situations must be remedied at the expense of the customer before additional covered service can be provided. Additional charges will apply to non-covered repairs, replacements, or replacement upgrades. (5) Platinum Plumbing & Heating, Inc. will not assume responsibility for the cost of service provided by anyone other than Platinum Plumbing & Heating, Inc. (6) Access for repairs or replacement of non-covered items will result in additional charges. (7) Any additional charges will be determined using current rates for labor and parts of Platinum Plumbing & Heating, Inc.

ACCESS/RESTORATION

Covered repairs may require access to through walls, cabinetry, ceilings, or floors.

1. Platinum Plumbing & Heating, Inc. and/or authorized service contractors are not liable for restoration or the cost of restoration for any wall coverings, floor or floor coverings, drywall, cabinets, countertops, tiling, grout, paint, wallpaper, or the repair of any cosmetic defects resulting from repair, service, or diagnostic efforts.
2. Platinum Plumbing & Heating, Inc. is not liable for the cost of construction, carpentry, or other modifications made necessary as a result of completing a diagnostic, a covered repair, fixture replacement, or damage to the customer’s property from such actions.